How Do Users Perceive Management Agencies and Policies?
Resource users will often have preconceived ideas of the effectiveness
of particular management agencies and their policies. These perceptions
may be based on past experiences, agency image, media coverage, or word
of mouth. If a user does not agree with a policy, then the likelihood
of compliance may be low.
How Can Knowing This Help Me?
Understanding how users perceive management agencies and policies will
enable managers respond to user perceptions in order to maximize compliance.
Studying perceptions can help managers
- Understand and address user concerns
- Build on positive perceptions of users
- Address any cases of misinformation
- Promote increased compliance by tailoring policies to the understanding
of user groups
- Identify potential conflict areas
What Are Some Tools I Can Use?
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